سياسة الاستبدال والاسترجاع

The process of sale and your purchases and use of the products available on this site are subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in certain cases, for example if the product you wish to purchase is unavailable or defective, if the product was priced incorrectly, or if the order is found to be fraudulent. The site will refund what you paid for orders that are not accepted or canceled. All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, programs, and trademarks, are the exclusive property of the store and are protected by copyright. Product exchange and return policy: Exchange policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within 7 days from the date of receipt, and cannot exchange the product after the specified period. 2- To exchange the product, it must be in good condition, and the consumer must not have used or benefited from the product. The store has the right to inspect the product before exchanging to ensure its condition. The consumer bears the cost of shipping for the second time, or if it is the first time, it is free. If the exchange is international, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, excluding products with defects or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. Return policy: No returns after tailoring to the selected sizes. Returns are accepted within 48 hours if: 1- The product does not match the image displayed on the site. 2- There is a manufacturing defect in the product. 3- Products included in discounts (Outlet) are not eligible for return or exchange. 4- If the order is delayed beyond the specified time, a discount coupon from 15% to 40% will be offered depending on the condition of the requested product. Replacement and return fees for all regions of the Kingdom: First time: Free Second time: applicable fees Replacement round-trip fee: 50 SAR Best regards, General Management: Nervenia Company To contact customer service via WhatsApp: 8265 879 57 966+ Direct WhatsApp link: Click here to contact via WhatsApp